We want to help you and your roommates manage your PG&E account. Check out our list of useful tools and programs for sharing the responsibility, below.
If one roommate is responsible for collecting money and making payments on behalf of the household, we recommend you ask to see the bill every month. Or, add each roommate’s name to the account so that everyone’s obligated to pay the bill on time and is aware of the amount of energy used.
It’s easy. New or existing customers just need to provide a few pieces of information to get started.
To add or remove someone from your account, call Customer Service at 1-800-743-5000. If someone new is moving in, you can either 1) allow them only to receive information about the account or 2) authorize them to be financially responsible and able to make updates to the account.
Find out the eligibility requirements for waiving your deposit and follow the four steps under “In Lieu of Deposit.”
Sign up to have your roommate or a relative (or any person you choose) receive a notification if you have a late or unpaid bill.
Two or more adults who occupy the same premises are jointly liable for all bills for energy supplied, per Applications Section B of Rule 3 of our Electric Tariffs.
Need more time to pay? Looking for a financial assistance program? Want to sign up for Budget Billing? Let us help you manage how you pay your bill.
Never worry about missing a payment. Sign in to Your Account and set up automatic payments straight from your bank account.
Receive free outage, energy, billing, payment or other helpful alerts. Choose to receive by phone, text or email.
Lower your bill with the California Alternate Rates for Energy (CARE) Program. Qualified households can receive deep discounts on their energy bills.
Receive notifications when you're likely to exceed a bill amount you choose, so you can adjust your energy use before your bill arrives.
Windy, dry conditions during wildfire season may require us to shut off electricity for safety. If your power is shut off for a PSPS or if you lose power for another reason, visit our outage map for restoration information.